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I am shocked that this company has such incompetent people answering the phones. As usual, I paid my bill online through the TXU e-bill website. I did this most recently on 6/6/08 and received a confirmation number. The bill was due on 6/10 in the amount of $111.98 A few days later I received a notice saying my payment was rejected and that I owed it PLUS an additional $25. My bank did not reject the payment, never received request for payment. I call the 800 number and get the automated system t hat allows me to hear my account info. It shows that they received a payment on 6/17 of $111.98 and there is a balance due of $66.00.
I get online to see what it says now. THe system is undergoing maintenance so I can't view anything.
Monday I call back to see if I can figure out what is going on. I get transferred at least 10 times with not one person attempting to see what is going on... "Oh, let me pull up your account info" then they transfer me without another word. I turn it over to James and he calls and gets the same run around.
Two days later he calls again and get the automated system that says we have no balance due.
Today I check to see if it has been deducted from our account and it has not. So I go online again and have to create a new log in and everything because the whole sight is "new & improved". It shows my past bills but none of my previous payments. I called again and the guy I got was very nice but couldn't help me. He tells me I am not a TXU customer but a TXU Sesco customer so he can't pull up my account info. He wants to transfer me.. at least this time I know why. I ask if he can give me the number and he says no. HA. Whatever, transfer me. It rings, I listen to some hold music then a lady answers. I start telling her my problem and she hangs up on me. Great. I call back and get a lady with a THICK accent on the phone. I tell her to tranfer me to the Sesco people since she will not be able to help me. She won't do that without me giving her my account info. Then "Oh, Okay, please hold while I transfer you." Duh. Now, I've been holding for 27 minutes. .... So during this hold time I've had to blog about their incompetence and send them a nice little email. I'm sure I'll get a response to the email faster than I'll get someone to pick up this call.
Fantastic.
If you know anyone that works for this company, I'd love to have their phone number. :)
Friday, June 27, 2008
Monday, June 16, 2008
It won’t work!! I’m DROWNING!!! I WANT MY MOMMA!!!!
LOL.... today was day one of swim lessons for the Suggs boys. They are being taught privately by a lady in Tyler. Nelson was EXCITED! He does well in the water. His only problem will be that he already knows "everything" so it's hard for him to do what you want him to if it's not what he thinks is right. LOL But he was going in head first with his eyes open (no goggles or floaties) and kicking right away! Tomorrow we are going to concentrate on kicking properly. :)
Henry is a whole different story. We got there, put on the arm floaties walked towards the pool.... we got within 2 feet of the pool and he turned to run! "I'm not doing it!!" LOL I knew it would be hard because he never gets in the water unless he's forced then he clinges to you like a leach. I grabbed him and handed him to the instructor who had to peel him off of me as he screamed. She then peeled him off of herself and shoved him a way into the pool. He screamed bloody murder...it was hard at first to let him scream even though I knew that was what would happen.
She got him to calm down enough for her to tell him to keep his arms still and move his legs like he was walking and he did it for a minute really well then said he was done and didn't want to do it anymore. When she told him he had to stay in the pool he started the screaming again. At this point, I had to laugh... he was screaming the "It won't work! I'm drowning, I want my Momma!!" It may sound mean for me to laugh but if you knew Henry very well you'd know how he isn't scared of ANYTHING.. including climbing a 30 foot ladder to get on the roof and then running across the roof... and he is always SO dramatic.
Henry escaped twice.... the third time she took his floaties off and showed him how to swim without them and he did it without screaming. He swam to the edge and got to rest and then put the floaties on .. that happened two more times. After that he didn't try to escape anymore but he did continue the screaming.
When it was over, she gave them five minutes to have free time. Nelson was doing flips and kicking and going back in forth and really showing out. He loves the water!! I would love for him to keep taking lessons and get on a swim team eventually.
When our five minutes was over, I told Henry to kick to the side (he hadn't quit screaming yet) and he was flailing around all dramatic and got to the edge. He was still saying the same things (drowning, momma, etc.). I told him to go to the ladder to get out and he wasn't having any of it. I finally yelled at him to "LiSTEN TO ME!" and he got quiet. "Henry, keep your arms still and kick to the side and do scream!" SO he did. Little turkey. He knows exactly what to do and is fully capable of it ... definitely just a power struggle with him. We are having that problem with many areas of his life right now... bed time, nap time, meal time, cleanup time, etc.
Nelson is THRILLED to go back. He can't wait. I can't wait.. I can't wait to see him swimming like a fish. In a couple more days she'll have him in the deep end the entire lesson. Henry of course does not want to go back. He told Mema & Gramps all about it and which consisted of "I swam with floaties and I drowneded with them off. I screamed a lot too." We asked if he was going to scream tomorrow.... "Yes!"
Henry is a whole different story. We got there, put on the arm floaties walked towards the pool.... we got within 2 feet of the pool and he turned to run! "I'm not doing it!!" LOL I knew it would be hard because he never gets in the water unless he's forced then he clinges to you like a leach. I grabbed him and handed him to the instructor who had to peel him off of me as he screamed. She then peeled him off of herself and shoved him a way into the pool. He screamed bloody murder...it was hard at first to let him scream even though I knew that was what would happen.
She got him to calm down enough for her to tell him to keep his arms still and move his legs like he was walking and he did it for a minute really well then said he was done and didn't want to do it anymore. When she told him he had to stay in the pool he started the screaming again. At this point, I had to laugh... he was screaming the "It won't work! I'm drowning, I want my Momma!!" It may sound mean for me to laugh but if you knew Henry very well you'd know how he isn't scared of ANYTHING.. including climbing a 30 foot ladder to get on the roof and then running across the roof... and he is always SO dramatic.
Henry escaped twice.... the third time she took his floaties off and showed him how to swim without them and he did it without screaming. He swam to the edge and got to rest and then put the floaties on .. that happened two more times. After that he didn't try to escape anymore but he did continue the screaming.
When it was over, she gave them five minutes to have free time. Nelson was doing flips and kicking and going back in forth and really showing out. He loves the water!! I would love for him to keep taking lessons and get on a swim team eventually.
When our five minutes was over, I told Henry to kick to the side (he hadn't quit screaming yet) and he was flailing around all dramatic and got to the edge. He was still saying the same things (drowning, momma, etc.). I told him to go to the ladder to get out and he wasn't having any of it. I finally yelled at him to "LiSTEN TO ME!" and he got quiet. "Henry, keep your arms still and kick to the side and do scream!" SO he did. Little turkey. He knows exactly what to do and is fully capable of it ... definitely just a power struggle with him. We are having that problem with many areas of his life right now... bed time, nap time, meal time, cleanup time, etc.
Nelson is THRILLED to go back. He can't wait. I can't wait.. I can't wait to see him swimming like a fish. In a couple more days she'll have him in the deep end the entire lesson. Henry of course does not want to go back. He told Mema & Gramps all about it and which consisted of "I swam with floaties and I drowneded with them off. I screamed a lot too." We asked if he was going to scream tomorrow.... "Yes!"
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