TXU

I am shocked that this company has such incompetent people answering the phones. As usual, I paid my bill online through the TXU e-bill website. I did this most recently on 6/6/08 and received a confirmation number. The bill was due on 6/10 in the amount of $111.98 A few days later I received a notice saying my payment was rejected and that I owed it PLUS an additional $25. My bank did not reject the payment, never received request for payment. I call the 800 number and get the automated system t hat allows me to hear my account info. It shows that they received a payment on 6/17 of $111.98 and there is a balance due of $66.00.

I get online to see what it says now. THe system is undergoing maintenance so I can't view anything.

Monday I call back to see if I can figure out what is going on. I get transferred at least 10 times with not one person attempting to see what is going on... "Oh, let me pull up your account info" then they transfer me without another word. I turn it over to James and he calls and gets the same run around.

Two days later he calls again and get the automated system that says we have no balance due.

Today I check to see if it has been deducted from our account and it has not. So I go online again and have to create a new log in and everything because the whole sight is "new & improved". It shows my past bills but none of my previous payments. I called again and the guy I got was very nice but couldn't help me. He tells me I am not a TXU customer but a TXU Sesco customer so he can't pull up my account info. He wants to transfer me.. at least this time I know why. I ask if he can give me the number and he says no. HA. Whatever, transfer me. It rings, I listen to some hold music then a lady answers. I start telling her my problem and she hangs up on me. Great. I call back and get a lady with a THICK accent on the phone. I tell her to tranfer me to the Sesco people since she will not be able to help me. She won't do that without me giving her my account info. Then "Oh, Okay, please hold while I transfer you." Duh. Now, I've been holding for 27 minutes. .... So during this hold time I've had to blog about their incompetence and send them a nice little email. I'm sure I'll get a response to the email faster than I'll get someone to pick up this call.

Fantastic.

If you know anyone that works for this company, I'd love to have their phone number. :)